Job Description
Our client is looking for an RMS Support, Implementation and Learning Coordinator to join our global revenue management and global RMS support teams to assist with supporting the hotels globally and the regional/corporate teams in the use of client's existing (Reserve) and future (Synxis) reservation and revenue systems.
POSITION RESPONSIBILITIES:
The RMS Support, Implementation and Learning Coordinator provides a critical role of supporting our hotels globally and the regional/corporate teams in the use of client's existing and future revenue and reservation systems. This position will be responsible for several aspects of system implementation, system maintenance, maintaining standard operating procedures and operationalizing system processes. This will include updating documentation content (SOPs, user guides, quick reference guides, translations, etc...). This will include client's existing CRS, Reserve and client's future CRS Synxis.
This position will collaborate and directly support with the Global RM Training and Operations team as well as the Global RM Support team. Preferred experience for this position includes IDeaS G3, Reserve, Opera, Opera Cloud & Synxis. Added value would include fluent another language outside of English (Mandarin and Spanish preferred). This position will be working contracted number of hours but must be flexible to support hotels in any of our regions (Americas, Europe/Middle East, Asia/India/SWA).
To be successful in this role, full end to end understanding of client's systems and the periphery systems that influence them is key. This role will support and effectively communicate with hotels and the Global RM/RMS teams. Previous Synxis system implementation experience preferred.
EXPERIENCE AND QUALIFICATIONS:
• IDeaS G3 RMS & Synxis experience required.
• Support of client's system: IDeaS, Reserve, RMT, Opera in communication, training, and documentation
• Implementation of system enhancements (existing or future System): Updating standard operating procedures and operationalizing system processes. This includes working on emails, client connect articles, SOPs, user guides, quick reference guides, translations, etc.
• Coordination of implementation check lists to assist and guide hotels through pre, mid and post implementation,
• Coordination of RMS training for all revenue management related systems including participant registration, follow up, guidance and generating completion reports.
• Technically skilled in managing all systems related to Revenue Management. These include but are not limited to IDeaS, RESERVE, Opera, Envision and RMT
• Technically skilled in the Microsoft Office suite of applications including Excel, Word, Access, PowerPoint and Outlook
• Ability and willingness to operate in a fast-paced, complex system/corporate environment
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.
• Travel may be required but no more than 20% of the time based on needs.
• Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment
• Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed
• Requires understanding of revenue management systems and implementation of processes
• Ability to develop and deliver training materials
• Ability to develop and deliver implementation processes and checklists
• Ability to develop and deliver effective presentations
• Ability to manage group and interpersonal conflict situations effectively
• Ability to travel by air and car
• Minimum of 2 years of experience in coordinator level position in hotel industry revenue management and/or revenue management systems discipline
• Minimum of 2 years involved in a dynamic team environment
• Minimum of 3 years’ experience in Microsoft Office suite of applications and related data management systems
• Demonstrates a commitment to client's core values
EDUCATION:
Bachelor’s Degree preferred, but not required. Degree in Hotel Management or related field preferred.
Salary/ Rate: $50-$60/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week. Contract duration is 6 months with possible extensions. This position currently does not offer any benefits.
