CATEGORIES
More than half of service organizations are already using voice AI, with another third expecting to soon follow suit, per stats from Salesforce. And with nearly nine in 10 customer service leaders saying they’re investing more in AI solutions this year (per Intercom’s 2026 Customer Service Transformation Report), the push is on. AI-powered customer service technologies can improve customer experiences, reduce operational […]
It’s sure not gotten any easier to find qualified tech talent. According to the IDC, 69% of US employers struggle to fill technical positions, with the global talent shortage projected to cost $5.5 trillion this year. And AI-related job postings have grown over 170% YoY according to Indeed Hiring Lab. At the mid-point of 2026, finding these skills remains one of the biggest […]
It turns out AI’s big IPO summer may not be as big as expected. While SpaceX delivered on its promises and raised more than $85 billion as the largest US IPO ever, Anthropic in June got mired in another regulatory struggle with the US government and OpenAI may now be leaning on waiting until 2027, according to […]
Tell me about yourself. 93% of hiring managers ask this question, making it probably the most commonly asked interview question of them all. It’s supposed to ease candidates in and let them get comfortable while also giving interviewers a chance to hear if they can relate their background to the position being considered. This, like first interviews overall, serves […]
Congratulations to the New York Knicks, who in June won their first NBA title since 1973. Just one week later, the ShinyHunters group published a trove of data stolen from their home arena, Madison Square Garden. Some 45GB of files were dropped, containing millions of records that reportedly include personal customer information and references to players and coaches. But the Knicks and their […]
14-10-2024
14-10-2024
14-10-2024
CATEGORIES
14-10-2024
WHAT’S NEW? Stories without the spin CATEGORIES Artificial Intelligence71 Career Advice22 CyberSecurity17 Data Science12 Digital Transformation02 From our CEO71 IT Trends24 Job Search34 Proffessional Development66
14-10-2024
14-10-2024
