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Voice AI is changing the way customer service gets done. With the adoption of AI surging in customer service overall (85% of service organizations), use
The term “AI-washing” isn’t new. It may have been coined by the AI Now Institute at NYU back in 2019. As far back as 2020, Gartner reported 35% of survey respondents already admitting they
It’s nearly summertime and we kick off our May 2026 AI news roundup with this: If everyone’s using the same AI, how do you get a competitive advantage? This
Take any CTO who has attempted to recruit a machine learning engineer in the past 18 months, and you will hear a similar story. The role goes up,
According to SHRM’s Benchmarking Report, the average cost of one hire in the U.S. increased to $4,700 in 2025. The average time-to-hire is 27 days (about
One of the most sophisticated AI adopters right now may surprise you. There’s a lot of talk about coding, recruiting, healthcare, finance, and marketing. What’s less talked
“Will curing cancer be easier than replacing Accenture?” Wharton School Associate Professor Ethan Mollick posed this question on LinkedIn in early May, while on the subject of AI
The U.S. job market is in trouble. A majority of recruiters are failing due to the excessive number of applications and slow recruiters’ tools. On average, the total
Are AI interviews good or bad for candidates? It depends on who you ask. A recent write-up in the Chicago Booth Review of research from
Here’s April 2026 in AI if you’re pressed for time: $725 billion is the new projected 2026 AI investment by the biggest firms There’s a glut of new releases
