Job Description
The Level 1 Helpdesk Support will provide technical support to all employees.
RESPONSIBILITIES:
- Quickly respond to and resolve requests from users for technical support. Requests are related to but are not limited to offboarding, onboarding, security access, printing, email, mobile and network.
- Develop productive relationships across the organization to ensure infrastructure and network operation and support are meeting expected levels of service, quality, and performance.
- Develop productive relationships with technical and functional users to influence how the enterprise infrastructure and network architecture can enable new sources of value.
- Interact with major vendors and service providers, ensuring they cost-effectively meet business needs.
- Work with the information security team to ensure infrastructure and network is secure and risks are mitigated.
- Document solutions, create knowledge articles for user self-service and provide suggestions for improvements to reduce the frequency and severity of common technical issues.
REQUIRED SKILLS
- Minimum 2 years experience in a Helpdesk or IT Operations or Technical Support role
- Deep demonstrated knowledge of the Windows operating system and Microsoft Office/365
- Experience with active directory (Azure AD)
- Passion and obsession for achieving the highest levels of quality customer service
- Successfully communicate technical concepts to non-technical people.
Salary: $60,000- $70,000 per year ( depends on experience level)
Benefits: Medical Insurance, PTO, 401 (k) and more
