Job Description
Summary:
Our client is seeking a Network Engineer who is comfortable working in a challenging and diverse environment to assist with the installation, configuration and management of our network infrastructure. A CCNP or higher certification is preferred.
Responsibilities:
• Design, Analyze, diagnose, and resolve customer issues within the 7-Eleven network
o Provide Tier 2 and Tier 3 technical support for network infrastructure
o Resolve incidents directly with end users and record detailed actions in ticketing tool
o Collaborate with 3rd party vendors to ensure the network stays operational
o Escalate issues to next level of support if unable to resolve in a timely manner
• Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
• Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
• Install and implement network hardware components and cables in data centers and corporate offices
• Perform approved network changes according to procedures with minimal business disruption
• Understand and perform network maintenance and system upgrades, including service packs and patches
• Develop and maintain accurate network support documentation in a knowledge repository
• Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
• Other duties as assigned
Requirements:
• Strong diagnostic and problem-solving skills
o Active listening and analysis to identify issues or problems
o Research and creativity to identify a solution to the issue or problem
o Ability to communicate resolutions in a simple, easy to understand manner
• Communication skills
o Verbal and written – via phone, email, chat, etc.
▪ Must be able to clearly communicate instructions and current tasks
▪ Must be able to describe technical items to non-technical users
• Multi-tasking skills
o Ability to help a team member or customer real-time while performing other tasks
• Passionate about customer support
• Attention to detail – good organizational and time management skills
• Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation
Education and Experience:
• University degree in Information Technology or related field preferred• 5+ years’ experience managing enterprise networks (Cisco, f5, Juniper, Palo Alto) is preferred
• 2+ years working specifically in network design, planning, connectivity, migration, and support
• Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
• Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.
