Job Description
Our client is looking for a motivated and enthusiastic Voice Engineer to join our internal telecommunications team. In this role, you will support the deployment and maintenance of voice communication systems, ensuring seamless connectivity and performance. You will be instrumental in troubleshooting issues, implementing solutions, and assisting in the enhancement of our CISCO voice infrastructure.
Responsibilities
- Assist in the implementation and configuration of voice systems, including VoIP and PBX solutions
- Monitor system performance and troubleshoot connectivity issues to ensure optimal operation
- Support end-users with voice-related inquiries and technical assistance
- Document technical processes and procedures for voice system management
- Participate in the testing and deployment of new voice features and upgrades
- Collaborate cross-functional teams to define voice requirements and integrate voice solutions with existing infrastructure
- Travel may be required at times within the US.
Required and Preferred Qualifications
Required:
- 2+ years of experience in voice engineering or telecommunications
- Intermediate understanding of VoIP protocols (e.g., SIP, RTP) and telephony systems
- Familiarity with networking concepts and troubleshooting
- Strong analytical and problem-solving skills
- Experience of supporting CISCO Unified Communications platform.
- A proactive mindset.
Preferred:
- Experience with Cisco Collaboration solutions
- Knowledge of call center technologies and features
- Relevant certifications in voice technologies (e.g., CCNA Voice) are a plus
Technical Skills and Relevant Technologies
- Familiarity with VoIP and telephony systems
- Basic understanding of network protocols and configurations
- Experience with monitoring tools for voice systems
Soft Skills and Cultural Fit
- Excellent verbal and written communication skills
- Ability to work collaboratively in a team environment
- Proactive approach to learning and personal development
- Adaptability to changing technologies and processes
Rate: $18-$20/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.
