Leveraging AIOps for Streamlined IT Operations

by Various Authors
December 05, 2023

What makes your business competitive with others just like it around the world? It isn’t just the time you put into it or the quality of your product. Those things are important, but what lets you reach new customers anywhere you want to reach?

Technology. It’s the key to unlimited business reach and growth. Look at companies like Apple and Microsoft, who built industry-leading companies on the backs of making it easier for businesses like yours to run. By inventing new technologies, they made it possible for your business to grow and thrive in ways previously unheard of. 

We are at the point again where a change in the way that businesses operate, a paradigm shift, is about to occur. This time, AI for IT operations is about to change business operations forever by resolving one of the biggest problems businesses have: IT operations automation.

As your business continues to grow, you may find yourself struggling to keep up with the ever-increasing demands of IT operations. AIOps is emerging as a powerful solution for streamlining IT operations. By leveraging AIOps, you can reduce manual labor, improve productivity, reduce costs, and revitalize IT infrastructure management.

What is AIOps?

AIOps stands for Artificial Intelligence for IT Operations. These IT solutions automate various processes throughout your company. The goal of AIOps is to automate many of the processes associated with IT operations, such as incident management, problem resolution, and performance monitoring. 

For example, incident management is one of the most critical yet difficult tasks that IT teams face simply because there are so many incidents to manage. Company computer systems are constantly bombarded by threats, and every possible incursion must be investigated and addressed. That means your IT team has its hands full with just one task. 

What if they could get help with investigating, documenting, and closing security gaps for each incident? Now, imagine if they could do this without adding more personnel and handle incidents in a fraction of the time that it normally takes with the help of machine learning for IT operations. The benefits are numerous and are possible with automation powered by AIOps. 

AIOps can detect patterns in data points across different systems so that predictive insights can be drawn from the data. For instance, it might alert you when there’s a potential security threat or when an application is down due to a server issue. Pointing IT resources in the right direction is half of the battle, and your IT team can save a lot of time on tasks when much of the background work is already handled for them. 

[Read more about the benefits of Optimizing SRE with AIOps]

Benefits of leveraging AIOps

AI is likely the next big toolset that can change how businesses and many other organizations work. While still a relatively new technology, there can be tremendous benefits and competitive advantages for companies that leverage AIOps. These include:

Predict business disruptions early

AIOps can help predict and prevent potential disruptions before they become a problem by analyzing large amounts of data from multiple sources and detecting anomalies or patterns that could indicate an issue. 

Take, for example, a glitch in a server. That glitch could cause the server to go offline, limiting the work that some of your business teams can do. Servers are hardy pieces of hardware, but they do experience problems. AIOps can monitor server performance and detect anomalies that indicate potential problems, such as slowdowns in data transmission. A pattern of slowdowns may mean something is wrong with the server, and it needs to be backed up to another one, just in case. 

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