Job Description:

Our client is seeking a Collections Specialist to manage outstanding customer accounts and support the recovery of overdue payments. The ideal candidate will be comfortable communicating with customers and creditors by phone and email, negotiating payment arrangements, and maintaining accurate account records. This role requires strong communication, negotiation, organizational, and account reconciliation skills.

Key Responsibilities:

• Act as a liaison between creditors and customers to facilitate the collection of outstanding balances.
• Monitor and manage assigned accounts to ensure timely follow-up and payment resolution.
• Contact customers by phone and email to initiate and manage the debt recovery process.
• Communicate professionally and effectively with customers regarding overdue accounts and payment obligations.
• Negotiate payment arrangements and repayment terms with customers while working within company guidelines.
• Develop and document appropriate repayment plans to maximize collections and resolve outstanding balances.
• Reconcile customer accounts and investigate discrepancies to ensure account records are accurate.
• Maintain detailed and up-to-date records of customer communications, payment arrangements, and collection activities.
• Follow up consistently on outstanding accounts and agreed-upon payment commitments.
• Handle customer inquiries and resolve account-related issues in a professional manner.
• Work toward assigned collection goals while maintaining a customer-focused and professional approach.
• Adhere to company policies, procedures, and applicable collection practices.

Qualifications:

• 1–3 years of experience in collections, accounts receivable, customer service, or a related field.
• Strong verbal and written communication skills.
• Comfortable communicating with customers through both phone and email.
• Strong negotiation and problem-solving abilities.
• Ability to reconcile accounts and identify discrepancies.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple accounts and prioritize follow-ups effectively.
• Professional, persistent, and customer-service-oriented approach.
• Basic proficiency with Microsoft Office and/or account management systems.

Work Environment:

• Office-based position in a cubicle environment.
• Role involves frequent phone and email communication with customers and creditors.
• Requires the ability to work independently while meeting established collection and performance goals.

Salary/Rate: $25-$28/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.  

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.