Associate Manager, Contracts & Billing

Location: Chicago, IL (Hybrid, 2 days onsite) | Contract, 6 months

Overview

Our client is seeking an Associate Manager, Contracts & Billing, to manage day-to-day commercial administration and financial operations supporting their Global Distributed Marketing Program, including hotel enrollment, contractual status, billing coordination, budget tracking, and forecasting.

This role serves as the primary commercial operations partner to Distributed Operations and Product/Program Management, establishing reliable processes and ways of working, proactively managing financial and contractual exceptions and inquiries, and partnering with Finance and Legal to support a scalable program. The role exercises independent judgment within approved commercial policies while escalating contractual, pricing, and financial decisions requiring authorized approval.

Responsibilities

Hotel Enrollment & Contract Administration

• Own the operational coordination of hotel tier selection, contracting pipeline, execution tracking, and fulfillment of pre-onboarding requirements
• Establish checkpoints and reminders, monitor enrollment & contract progress, and resolve routine blockers
• Maintain accurate, complete contract records; escalate nonstandard terms to program leadership

Hotel Lifecycle & Eligibility Management

• Own the accuracy and timeliness of commercial lifecycle records, including contract status, effective dates, tier changes, lapses, renewals, and reactivations
• Establish formal handoffs to Distributed Operations for training eligibility and access changes, with clear audit trails and exception follow-up

Billing Operations & Reconciliation

• Manage recurring billing submissions and reconciliation in alignment with established Finance processes
• Identify and investigate discrepancies between hotel participation, contracted tiers, invoices, and payment records
• Track resolutions and recommend preventive controls

Hotel Financial Questions & Stakeholder Management

• Serve as the primary operational contact for participating hotels on program fees, tier options, billing schedules, and financial administration
• Independently resolve standard inquiries using approved terms and coordinate complex or disputed matters with Finance, Legal, and program leadership

Program Budget Management & Forecasting

• Lead maintenance of program financial forecasts, enrollment-driven assumptions, budget tracking, and variance reporting
• Analyze commercial trends, identify risks to program financial sustainability, and recommend corrective actions to program leadership and Finance

Required Qualifications

• BA/BS Bachelor's degree in Business, Finance, Accounting, Operations, or related field, or equivalent relevant experience
• 5+ years of experience in commercial operations, financial operations, contract administration, billing, program finance, or related business operations
• Demonstrated experience managing contract execution pipelines, enrollment eligibility, commercial terms, and recurring billing or invoicing processes across multiple stakeholders
• Advanced Excel skills, including reconciliation, lookups, pivot tables, financial tracking, and budget/forecast analysis
• Ability to independently investigate discrepancies, apply financial controls, manage exceptions, and make sound recommendations within established approval frameworks
• Experience owning forecasts, budget analysis, management reporting, and concise recommendations for business stakeholders
• Strong cross-functional stakeholder management skills, including coordination with Hotels, Finance, Legal, Operations, and program leadership

Preferred Qualifications

• Experience with hospitality, travel, franchise, multi-location, subscription, or fee-based programs
• Familiarity with contract lifecycle, procurement, billing
• Advanced Microsoft Excel and working knowledge of PowerPoint and Microsoft Office
• Experience with Microsoft Teams, SharePoint, and structured tracking or workflow tools (e.g., ServiceNow, Workfront, Airtable, or Monday)
• Ability to maintain reliable data, create reconciliations and reports, and document repeatable workflows

Pay rate: $40/hr. This is a 6-month contract position, Hybrid (2 days/week onsite) in Chicago, IL. Candidates must be authorized to work in the United States (greencard, H-1B, H-4 EAD, L-2 EAD, OPT, TN visa, or US citizen).

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For nearly three decades, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.