Distributed Operations Specialist

Location: Chicago, IL (Hybrid, 2 days onsite) | Contract, 6 months

Overview

Our client is seeking a Distributed Operations Specialist to provide hands-on execution and hotel-facing support for their Global Distributed Marketing Program across participating hotels, brands, and regions. This role manages routine campaign intake, performs standard campaign quality assurance, coordinates deployment, administers approved platform access, and supports hotel onboarding, training and enablement.

Working closely with the Manager, Distributed Operations, and cross-functional partners, the Specialist delivers accurate, timely service, troubleshoots routine platform issues, maintains operational documentation, and escalates exceptions in accordance with established procedures. This is an execution-focused, service-oriented role requiring strong attention to detail and communication skills.

Responsibilities

Intake Administration & Troubleshooting

• Monitor and maintain the intake queue for hotel campaign requests
• Monitor and maintain the intake queue for platform troubleshooting requests
• Validate request completeness, required information, timelines and approval status; route requests to the appropriate owner; track status and follow up on missing inputs
• Reproduce and document issues, resolve known problems using approved runbooks, and route technical defects or complex incidents to the Manager, Distributed Operations, MarTech, Sageflo or other designated owners
• Apply established SLAs and flag overdue or exceptional requests

Campaign QA & Deployment Coordination

• Perform standard campaign checks using approved checklists, including content, links, personalization, tagging and deployment readiness
• Coordinate corrections and scheduling with hotel users
• Escalate policy exceptions, ambiguous approvals, or higher-risk issues to the Manager

Hotel Onboarding & Training Support

• Supports Manager, Distributed Operations, with hotel onboarding strategy as needed including materials preparation, logistics and follow-ups
• Provides backup training, office hours and day-to-day support, serving as initial contact for routine hotel platform and campaign questions
• Escalate hotel user access issues to Manager, Distributed Operations

Documentation & Knowledge Base Maintenance

• Maintain campaign operations SOPs, campaign intake instructions, QA checklists, troubleshooting articles and FAQs under Manager direction
• Document recurring campaign issues and implement approved updates following feature releases

Campaign Service Levels & Operational Reporting

• Maintain accurate campaign request, QA, deployment and support records
• Monitor queue aging, campaign throughput and SLA adherence
• Prepare recurring campaign operations summaries and flag exceptions to the Manager

Required Qualifications

• High school diploma/GED required; 2-4 years work experience
• 2-4+ years of experience in marketing operations, CRM/email campaign support, service operations, or related coordination roles
• Experience managing multiple concurrent requests, tracking deadlines and following documented workflows with strong attention to detail
• Experience with email marketing campaign processes, quality assurance and marketing automation tools; Braze, Sageflo Radiate or similar platforms preferred
• Experience with ticketing or service management tools such as ServiceNow preferred
• Strong customer service, written communication, troubleshooting, and cross-functional coordination skills
• Experience supporting hotels, franchise networks, multi-location organizations, or hospitality marketing is a plus

Preferred Qualifications

• Microsoft Office Suite (Excel, PowerPoint, Outlook)
• ServiceNow or similar ticketing platform
• Marketing automation platforms (Braze, Sageflo or equivalent)
• Knowledge-base tools (Confluence or equivalent)
• Project management software (Smartsheet, Asana or equivalent)

Pay rate: $35/hr. This is a 6-month contract position, Hybrid (2 days/week onsite) in Chicago, IL. Candidates must be authorized to work in the United States (greencard, H-1B, H-4 EAD, L-2 EAD, OPT, TN visa, or US citizen).

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For nearly three decades, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.