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Job Details

Program Specialist – Quality Assurance

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106332
  • Number of Position : 1
  • Priority : High
Location

Chicago, IL 60606, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, tnvisa, uscitizen
  • Duration : 6 months
  • Location : Hybrid-2 Days/Week
Technical Profile
  • Professional Experience : 8 years
  • Primary Skills : Quality Assurance, Hospitality, MS Office, Project Administration, Data Analysis
  • Other Skills : Microsoft Excel, PowerPoint, Stakeholder Management, Documentation, Cross-functional Collaboration
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

Program Specialist – Quality Assurance

Location: Chicago, IL (Hybrid – 2 Days/Week) | Reports To: Senior Manager, Global QA | Contract

Overview

Our client is seeking a Program Specialist to support program administration and execute tasks and activities for the Global Quality Assurance program.

Responsibilities

This role will report to the Senior Manager, Global QA, overseeing QA programs and quality product platforms. The role is responsible for leading and executing tasks related to prioritized Quality Assurance administration, ongoing efforts, enhancements, and measurement initiatives. This individual will document and manage tasks, collaborate with vendor teams and colleagues, participate in regular meetings with stakeholders, track progress, and ensure deliverables for all QA programs.

Program Admin Support

  • Scheduling meetings
  • Preparing meeting materials (e.g., agendas, Excel files, PowerPoint presentations)
  • Taking and distributing meeting notes and meeting follow-up
  • Manage documentation and tracking of all tasks and deliverables
  • Serve as point of contact for property-level program-related inquiries
  • Management and upkeep of program information on internal platforms and channels
  • Assist with invoice processing and billbacks

Program Execution

  • Support the team in the implementation of program activities and initiatives
  • Maintain up-to-date checklists
  • Collaborate cross-functionally to facilitate program delivery
  • Support outreach and training efforts to promote program visibility and participation
  • Contribute to the preparation of reports and presentations
  • Manage requirements and testing of QA tools and platforms
  • Support ad-hoc activities to align future QA program strategy with the company's goals
  • Draft program communications to the field
  • Support in the prioritization of QA requests, interfacing frequently with internal IT teams
  • Demonstrate a commitment to core values

Required Qualifications

  • Undergraduate degree required
  • 5+ years of administration experience
  • Proven analytical ability and critical thinking skills; comfort with basic Excel-based modeling
  • Experience with large-scale programs and/or product rollout
  • Creative/innovative approach to problem solving
  • History of delivering results, maintaining timelines, attention to detail, and implementing change
  • Proven ability to collaborate across a highly matrixed global organization

Preferred Qualifications

  • Hospitality experience preferred

Pay rate: $60/hr. This is a 6-month contract position, Hybrid (2 Days/Week) in Chicago, IL. Candidates must be authorized to work in the US (Green Card, H1B, H4 EAD, L2 EAD, OPT, TN Visa, or US Citizen).

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For nearly three decades, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For nearly three decades, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Program Specialist – Quality Assurance

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106332
  • Number of Position : 1
  • Priority : High
Location

Chicago, IL 60606, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, tnvisa, uscitizen
  • Duration : 6 months
  • Location : Hybrid-2 Days/Week
Technical Profile
  • Professional Experience : 8 years
  • Primary Skills : Quality Assurance, Hospitality, MS Office, Project Administration, Data Analysis
  • Other Skills : Microsoft Excel, PowerPoint, Stakeholder Management, Documentation, Cross-functional Collaboration
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

Program Specialist – Quality Assurance

Location: Chicago, IL (Hybrid – 2 Days/Week) | Reports To: Senior Manager, Global QA | Contract

Overview

Our client is seeking a Program Specialist to support program administration and execute tasks and activities for the Global Quality Assurance program.

Responsibilities

This role will report to the Senior Manager, Global QA, overseeing QA programs and quality product platforms. The role is responsible for leading and executing tasks related to prioritized Quality Assurance administration, ongoing efforts, enhancements, and measurement initiatives. This individual will document and manage tasks, collaborate with vendor teams and colleagues, participate in regular meetings with stakeholders, track progress, and ensure deliverables for all QA programs.

Program Admin Support

  • Scheduling meetings
  • Preparing meeting materials (e.g., agendas, Excel files, PowerPoint presentations)
  • Taking and distributing meeting notes and meeting follow-up
  • Manage documentation and tracking of all tasks and deliverables
  • Serve as point of contact for property-level program-related inquiries
  • Management and upkeep of program information on internal platforms and channels
  • Assist with invoice processing and billbacks

Program Execution

  • Support the team in the implementation of program activities and initiatives
  • Maintain up-to-date checklists
  • Collaborate cross-functionally to facilitate program delivery
  • Support outreach and training efforts to promote program visibility and participation
  • Contribute to the preparation of reports and presentations
  • Manage requirements and testing of QA tools and platforms
  • Support ad-hoc activities to align future QA program strategy with the company's goals
  • Draft program communications to the field
  • Support in the prioritization of QA requests, interfacing frequently with internal IT teams
  • Demonstrate a commitment to core values

Required Qualifications

  • Undergraduate degree required
  • 5+ years of administration experience
  • Proven analytical ability and critical thinking skills; comfort with basic Excel-based modeling
  • Experience with large-scale programs and/or product rollout
  • Creative/innovative approach to problem solving
  • History of delivering results, maintaining timelines, attention to detail, and implementing change
  • Proven ability to collaborate across a highly matrixed global organization

Preferred Qualifications

  • Hospitality experience preferred

Pay rate: $60/hr. This is a 6-month contract position, Hybrid (2 Days/Week) in Chicago, IL. Candidates must be authorized to work in the US (Green Card, H1B, H4 EAD, L2 EAD, OPT, TN Visa, or US Citizen).

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For nearly three decades, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For nearly three decades, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP