Job Description:

Our client is seeking a Operations Clerk II to join their team. The Operations Clerk II will be responsible for data analysis and data cleansing, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently. 

The Operations Clerk must be resourceful and self-directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes. 

This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters. 

Role Definition and Key Responsibilities:

• Create and maintain safe working environment and culture within the organization 
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements 
• Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations 
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction 
• Review, analyze, and cleanse data 
• Actioning resolution for customer orders when purchase orders are flagged for non-compliance 
• Able to perform non-routine tasks related to customer issues and resolution 
• Resolves issues from 3rd party processer of customers’ orders of limited complexity 

Travel Requirements:

~5% 

High Impact Behaviors:

• Results Driven Performance: High performing professionals focus on delivering results by actively utilizing available resources. 
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. 
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. 
• They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. 

Education & Experience Requirements:

• High school diploma or equivalent plus 3 years of applicable work experience or 
• Bachelor’s degree with demonstrated capability in comparable work 

Skill Requirements:

• Analytical mindset with strong problem-solving abilities 
• Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines 
• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership 
• Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks 
• Able to collaborate with other disciplines 
• Ability to understand concepts in execution, broader organizational impact, and strong organization skills 
• Understanding of general business concepts 
• Exceptional communication skills 
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint) 
• ERP experience required 
• Strong understanding of typical IT business tools; adapt at learning new programs quickly 
• Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM)

Salary/Rate: $22-$25/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.