Cloud & IT Staffing Solutions in Chicago, Boston, Dallas
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Job Details

IT Project Manager - ServiceNow & IT Platforms

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106301
  • Number of Position : 1
  • Priority : High
Location

Irving, TX 75063, USA

Employment Type
  • Work Authorization Status : greencard, uscitizen
  • Duration : 6 months
  • Location : Onsite
Technical Profile
  • Professional Experience : 5 years
  • Primary Skills : IT Project Management, ServiceNow/ITSM Platforms, ITSM Processes (Incident/Problem/Change/Request), Microsoft Project/Smartsheet/Jira, Infrastructure Project Delivery
  • Other Skills : PMP, ITIL Foundation, ServiceNow certification, CMDB/Service Catalog, Vendor management, Stakeholder management, Executive status reporting
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

IT Project Manager - ServiceNow & IT Platforms

Location: Irving, TX (Onsite) | Contract

Overview

Our client is seeking a mid-level IT Project Manager to lead IT projects and ServiceNow or comparable IT service management (ITSM) platform initiatives for its IT Operations team, from planning through implementation and closeout. This is an individual-contributor role that requires independent ownership of projects, including taking over projects already in progress; hands-on platform configuration or engineering is not required.

Responsibilities

  • Lead IT and ServiceNow/ITSM projects from initiation through implementation, transition to operations and closeout.
  • Take over in-flight projects: assess scope, commitments, risks and dependencies and establish a clear delivery plan.
  • Maintain project charters, scope, schedules, milestones, resource plans and RAID logs; track costs against budget.
  • Facilitate requirements, planning and status sessions; document decisions, owners and due dates.
  • Coordinate platform owners, process owners, engineers, architects, security, vendors and business stakeholders.
  • Manage risks, issues, dependencies and change requests and obtain required approvals.
  • Coordinate implementations, integrations and infrastructure changes (network, compute, storage, cloud and data center), including testing, cutover, deployment readiness and rollback planning.
  • Coordinate system testing, UAT, defect resolution and stakeholder sign-off.
  • Escalate blockers early with practical options.
  • Maintain documentation; coordinate training, support readiness, operational handoff and lessons learned.
  • Provide concise, executive-ready status reports.

Required Qualifications

  • Bachelor's degree.
  • 5+ years of relevant IT project delivery experience, including ServiceNow or comparable ITSM platform projects.
  • Project management experience in both IT environments and ServiceNow or comparable ITSM platforms (implementation, enhancement or integration projects).
  • Working knowledge of ITSM processes: incident, problem, change and service request management.
  • Ability to independently manage scope, schedules, resources, risks, dependencies and change control across multiple workstreams.
  • Strong facilitation, stakeholder management and communication skills.
  • Ability to understand infrastructure and platform concepts and translate them into business impacts.
  • Proficiency with Microsoft Project, Smartsheet, Jira or similar tools.

Preferred Qualifications

  • Direct experience delivering infrastructure and/or ServiceNow projects.
  • Platform integrations, workflow improvements, service catalog or CMDB initiatives.
  • Large, complex environments with third-party vendors.
  • Infrastructure migrations, refreshes or modernization.
  • PMP preferred; ITIL Foundation or ServiceNow certification a plus.

Pay rate: $55/hr. This is a 6 months contract position, onsite in Irving, TX. Candidates must be US Citizens or Green Card holders.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Project Manager - ServiceNow & IT Platforms

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106301
  • Number of Position : 1
  • Priority : High
Location

Irving, TX 75063, USA

Employment Type
  • Work Authorization Status : greencard, uscitizen
  • Duration : 6 months
  • Location : Onsite
Technical Profile
  • Professional Experience : 5 years
  • Primary Skills : IT Project Management, ServiceNow/ITSM Platforms, ITSM Processes (Incident/Problem/Change/Request), Microsoft Project/Smartsheet/Jira, Infrastructure Project Delivery
  • Other Skills : PMP, ITIL Foundation, ServiceNow certification, CMDB/Service Catalog, Vendor management, Stakeholder management, Executive status reporting
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

IT Project Manager - ServiceNow & IT Platforms

Location: Irving, TX (Onsite) | Contract

Overview

Our client is seeking a mid-level IT Project Manager to lead IT projects and ServiceNow or comparable IT service management (ITSM) platform initiatives for its IT Operations team, from planning through implementation and closeout. This is an individual-contributor role that requires independent ownership of projects, including taking over projects already in progress; hands-on platform configuration or engineering is not required.

Responsibilities

  • Lead IT and ServiceNow/ITSM projects from initiation through implementation, transition to operations and closeout.
  • Take over in-flight projects: assess scope, commitments, risks and dependencies and establish a clear delivery plan.
  • Maintain project charters, scope, schedules, milestones, resource plans and RAID logs; track costs against budget.
  • Facilitate requirements, planning and status sessions; document decisions, owners and due dates.
  • Coordinate platform owners, process owners, engineers, architects, security, vendors and business stakeholders.
  • Manage risks, issues, dependencies and change requests and obtain required approvals.
  • Coordinate implementations, integrations and infrastructure changes (network, compute, storage, cloud and data center), including testing, cutover, deployment readiness and rollback planning.
  • Coordinate system testing, UAT, defect resolution and stakeholder sign-off.
  • Escalate blockers early with practical options.
  • Maintain documentation; coordinate training, support readiness, operational handoff and lessons learned.
  • Provide concise, executive-ready status reports.

Required Qualifications

  • Bachelor's degree.
  • 5+ years of relevant IT project delivery experience, including ServiceNow or comparable ITSM platform projects.
  • Project management experience in both IT environments and ServiceNow or comparable ITSM platforms (implementation, enhancement or integration projects).
  • Working knowledge of ITSM processes: incident, problem, change and service request management.
  • Ability to independently manage scope, schedules, resources, risks, dependencies and change control across multiple workstreams.
  • Strong facilitation, stakeholder management and communication skills.
  • Ability to understand infrastructure and platform concepts and translate them into business impacts.
  • Proficiency with Microsoft Project, Smartsheet, Jira or similar tools.

Preferred Qualifications

  • Direct experience delivering infrastructure and/or ServiceNow projects.
  • Platform integrations, workflow improvements, service catalog or CMDB initiatives.
  • Large, complex environments with third-party vendors.
  • Infrastructure migrations, refreshes or modernization.
  • PMP preferred; ITIL Foundation or ServiceNow certification a plus.

Pay rate: $55/hr. This is a 6 months contract position, onsite in Irving, TX. Candidates must be US Citizens or Green Card holders.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP