Job Description:

Our client is seeking a highly organized and customer-focused Project Coordinator to join their team. The Project Coordinator serves as the central point of coordination between customers, sales, engineering, operations, and supply chain teams to ensure successful execution of customer orders and projects.

This role combines project coordination and customer support responsibilities, overseeing projects from quotation and order entry through manufacturing, delivery, commissioning, invoicing, and project closeout. The Project Coordinator is responsible for maintaining exceptional customer communication, managing project schedules, coordinating technical documentation, supporting order management activities, and ensuring projects are delivered on time while meeting customer expectations.

Core Responsibilities:

Project Coordination & Order Management:

• Review project documents including contracts, specifications, plans, purchase orders, and related documentation to ensure project requirements are understood and communicated to internal stakeholders.
• Coordinate all aspects of project execution from order receipt through project completion, including timelines, deliverables, documentation, manufacturing milestones, and customer communications.
• Process and manage customer orders, ensuring order accuracy, pricing validation, commercial compliance, and timely entry into company systems.
• Host project kickoff meetings and align internal teams on scope, schedule, deliverables, and customer expectations.
• Monitor project schedules and proactively communicate status updates, risks, delays, and milestones to customers and internal stakeholders.
• Coordinate shipping, delivery, invoicing, startup, commissioning, and project closeout activities.

Customer Support & Relationship Management:

• Serve as the primary point of contact for customers, sales teams, suppliers, and internal departments throughout the lifecycle of orders and projects.
• Deliver exceptional customer service through prompt, professional, and thorough responses to customer inquiries.
• Maintain ongoing customer communications regarding order status, project schedules, delivery commitments, and issue resolution.
• Investigate and help resolve customer concerns related to billing, delivery, documentation, or project execution.
• Maintain accurate customer records, contracts, quotations, project documentation, and correspondence within company systems.

Technical & Cross-Functional Coordination:

• Coordinate the preparation, review, and submission of technical documentation, data packages, drawings, submittals, O&M manuals, and customer deliverables.
• Work closely with Engineering, Operations, Procurement, Supply Chain, and Sales teams to ensure project requirements are met.
• Coordinate with vendors and suppliers to validate product availability, schedules, pricing, and compliance with project specifications.
• Assist in identifying project risks, developing solutions, and escalating issues when necessary to maintain customer satisfaction and project success.
• Support quotation activities, price and availability requests, and other pre- and post-order sales support functions.

Continuous Improvement:

• Participate in process improvement initiatives that enhance customer experience, project execution, and operational efficiency.
• Support special projects and perform additional duties as assigned.

Key Competencies:

• Strong customer service orientation and relationship-building skills
• Excellent verbal and written communication skills
• Strong project coordination and organizational abilities
• Ability to manage multiple priorities simultaneously
• Proactive and solutions-oriented mindset
• Strong attention to detail
• Business and commercial acumen
• Problem-solving and conflict resolution skills
• Technical aptitude and ability to understand engineering documentation
• Ability to collaborate effectively across departments and with external customers
• Strong prioritization and time management skills
• Comfortable making difficult customer and stakeholder communications when required

Qualifications:

Education & Experience:

• Associate's or Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
• 3+ years of experience in project coordination, customer support, order management, account management, or a related role.
• Experience supporting engineered products, manufacturing, industrial, municipal, utility, water, or wastewater industries preferred.
• Experience working with customer orders, quotations, invoicing, and project documentation preferred.

Skills & Technical Knowledge:

• Strong proficiency with Microsoft Office Suite.
• Experience with ERP, CRM, or project management software preferred (SAP, Salesforce, AS400, or similar systems).
• Ability to interpret technical drawings, specifications, and project documentation preferred.
• Ability to work independently while collaborating effectively within cross-functional teams.

Salary/Rate: $28-$30/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week. 

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.