1
Minnetonka, MN 55345, USA
Job Description:
Location: looking for candidates in Minnetonka, Minnesota AND Tampa, Florida
Our client is seeking a highly motivated and skilled Call Center Representative (CCR) to join our team. The Call Center Representative (CCR) is responsible for handling both inbound and outbound phone calls, providing support, documenting information, and resolving issues. This role supports the entire organization as it is the first point of contact for incoming calls from clients, vendors, suppliers, and more.
The CCR must be able to manage a high volume of calls in a friendly, professional and efficient manner, while following the call routing and documentation processes and procedures. This role requires effective communication, problem-solving skills, fast-pace, a positive attitude, and multi-tasking. The CCR will interact with clients, technicians, and internal teams, utilizing a variety of TailWind systems, to ensure seamless service delivery.
Essential Functions:
Required Education and Experience:
Why Join Us?
Salary/Rate: $17-$21/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
Minnetonka, MN 55345, USA
Job Description:
Location: looking for candidates in Minnetonka, Minnesota AND Tampa, Florida
Our client is seeking a highly motivated and skilled Call Center Representative (CCR) to join our team. The Call Center Representative (CCR) is responsible for handling both inbound and outbound phone calls, providing support, documenting information, and resolving issues. This role supports the entire organization as it is the first point of contact for incoming calls from clients, vendors, suppliers, and more.
The CCR must be able to manage a high volume of calls in a friendly, professional and efficient manner, while following the call routing and documentation processes and procedures. This role requires effective communication, problem-solving skills, fast-pace, a positive attitude, and multi-tasking. The CCR will interact with clients, technicians, and internal teams, utilizing a variety of TailWind systems, to ensure seamless service delivery.
Essential Functions:
Required Education and Experience:
Why Join Us?
Salary/Rate: $17-$21/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
