Cloud & IT Staffing Solutions in Chicago, Boston, Dallas
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Job Details

Manager, ServiceNow Platform

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106273
  • Number of Position : 1
  • Priority : High
Location

New York, NY 10022, USA

Employment Type
  • Work Authorization Status : greencard, uscitizen, h4ead, l2ead, tnvisa
  • Location : Hybrid-4 Days/Week
Technical Profile
  • Professional Experience : 10 years
  • Primary Skills : ServiceNow Platform, ServiceNow Discovery, Platform Governance, Roadmap, Team Leadership
  • Other Skills : Ownership, ServiceNow Architecture, Service Mapping, HAM/SAM, Service Catalog, Workflow Automation, ServiceNow Integrations, ITSM, CMDB, ServiceNow CSA, CIS, CAD, ITIL v4, Employee Center, Virtual Agent, Azure, AWS, Team Leadership
  • Additional Notes : fulltime

Contact

Anant N Awatare

Anant N Awatare

anant@ptechpartners.com Anant Nagawatare on LinkedIn

Manager, ServiceNow Platform

Location: New York, NY (Hybrid, 4 days/week onsite) | Reports To: AVP, Infrastructure | Full-time

This role owns the ServiceNow platform. It is not a Service Desk, Help Desk, or incident operations leadership role.

Overview

Our client is seeking a Manager, ServiceNow Platform to lead the strategy, governance, architecture, administration, and evolution of ServiceNow as an enterprise technology capability. As the senior ServiceNow subject-matter expert, you'll set the platform roadmap and standards and lead the team responsible for administration, development, configuration, and enhancements across configuration and asset management, workflow automation, service catalog, and operational intelligence.

Responsibilities

  • Own the ServiceNow platform strategy, roadmap, governance framework, and technical direction, serving as primary platform owner and advisor to Infrastructure and Technology leadership.
  • Establish architecture principles, development standards, operational controls, and decision rights.
  • Evaluate and introduce new capabilities, including AI, automation, and emerging ServiceNow technologies.
  • Manage demand intake, prioritization, release planning, and long-term value realization.
  • Lead platform administration, configuration, upgrades, patching, release management, performance optimization, and platform health.
  • Oversee development of workflows, business rules, forms, catalog items, notifications, integrations, reports, and application enhancements.
  • Establish disciplined design, development, testing, deployment, documentation, and change-promotion practices.
  • Lead workflow automation and design and govern integrations with cloud, endpoint management, identity, HR, monitoring, and infrastructure systems.
  • Expand self-service through Service Catalog, Employee Center, Virtual Agent, and related capabilities.
  • Own enterprise CMDB strategy, governance, and data quality. Lead Discovery, reconciliation, and Service Mapping, and advance HAM and SAM maturity.
  • Build, mentor, and lead a high-performing ServiceNow platform team, and manage ServiceNow partners, consultants, and implementation providers.
  • Establish platform health, adoption, quality, and value metrics, develop executive dashboards, and communicate roadmap progress, risks, and benefits to leadership.

Required Qualifications

  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related discipline, or equivalent professional experience
  • 7+ years of ServiceNow experience in complex enterprise environments
  • 3+ years of leadership experience managing ServiceNow platforms, teams, programs, or strategic delivery partners
  • Experience as a ServiceNow Platform Owner, Platform Manager, Architect, Practice Lead, or equivalent
  • Deep experience with ServiceNow ITSM, CMDB, Discovery, Service Mapping, Asset Management, Service Catalog, workflow automation, and enterprise integrations
  • Experience developing platform roadmaps, governance frameworks, architecture standards, and release processes
  • Strong understanding of ServiceNow architecture, administration, security, and lifecycle management
  • Strong leadership, communication, stakeholder management, and vendor management skills

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist, and/or Certified Application Developer
  • ITIL v4 certification
  • HAM Pro and SAM Pro experience
  • Experience leading large-scale ServiceNow platform transformations
  • Experience in a highly regulated industry, such as insurance or financial services
  • Familiarity with Microsoft Azure, AWS, Microsoft 365, endpoint management, infrastructure operations, and enterprise monitoring platforms

This is a full-time position, hybrid (4 days/week onsite) in New York, NY. Candidates must be US Citizens, Green Card holders, or authorized to work on H4 EAD, L2 EAD, or TN visa.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Manager, ServiceNow Platform

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106273
  • Number of Position : 1
  • Priority : High
Location

New York, NY 10022, USA

Employment Type
  • Work Authorization Status : greencard, uscitizen, h4ead, l2ead, tnvisa
  • Location : Hybrid-4 Days/Week
Technical Profile
  • Professional Experience : 10 years
  • Primary Skills : ServiceNow Platform, ServiceNow Discovery, Platform Governance, Roadmap, Team Leadership
  • Other Skills : Ownership, ServiceNow Architecture, Service Mapping, HAM/SAM, Service Catalog, Workflow Automation, ServiceNow Integrations, ITSM, CMDB, ServiceNow CSA, CIS, CAD, ITIL v4, Employee Center, Virtual Agent, Azure, AWS, Team Leadership
  • Additional Notes : fulltime

Contact

Anant N Awatare

Anant N Awatare

anant@ptechpartners.com Anant Nagawatare on LinkedIn

Manager, ServiceNow Platform

Location: New York, NY (Hybrid, 4 days/week onsite) | Reports To: AVP, Infrastructure | Full-time

This role owns the ServiceNow platform. It is not a Service Desk, Help Desk, or incident operations leadership role.

Overview

Our client is seeking a Manager, ServiceNow Platform to lead the strategy, governance, architecture, administration, and evolution of ServiceNow as an enterprise technology capability. As the senior ServiceNow subject-matter expert, you'll set the platform roadmap and standards and lead the team responsible for administration, development, configuration, and enhancements across configuration and asset management, workflow automation, service catalog, and operational intelligence.

Responsibilities

  • Own the ServiceNow platform strategy, roadmap, governance framework, and technical direction, serving as primary platform owner and advisor to Infrastructure and Technology leadership.
  • Establish architecture principles, development standards, operational controls, and decision rights.
  • Evaluate and introduce new capabilities, including AI, automation, and emerging ServiceNow technologies.
  • Manage demand intake, prioritization, release planning, and long-term value realization.
  • Lead platform administration, configuration, upgrades, patching, release management, performance optimization, and platform health.
  • Oversee development of workflows, business rules, forms, catalog items, notifications, integrations, reports, and application enhancements.
  • Establish disciplined design, development, testing, deployment, documentation, and change-promotion practices.
  • Lead workflow automation and design and govern integrations with cloud, endpoint management, identity, HR, monitoring, and infrastructure systems.
  • Expand self-service through Service Catalog, Employee Center, Virtual Agent, and related capabilities.
  • Own enterprise CMDB strategy, governance, and data quality. Lead Discovery, reconciliation, and Service Mapping, and advance HAM and SAM maturity.
  • Build, mentor, and lead a high-performing ServiceNow platform team, and manage ServiceNow partners, consultants, and implementation providers.
  • Establish platform health, adoption, quality, and value metrics, develop executive dashboards, and communicate roadmap progress, risks, and benefits to leadership.

Required Qualifications

  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related discipline, or equivalent professional experience
  • 7+ years of ServiceNow experience in complex enterprise environments
  • 3+ years of leadership experience managing ServiceNow platforms, teams, programs, or strategic delivery partners
  • Experience as a ServiceNow Platform Owner, Platform Manager, Architect, Practice Lead, or equivalent
  • Deep experience with ServiceNow ITSM, CMDB, Discovery, Service Mapping, Asset Management, Service Catalog, workflow automation, and enterprise integrations
  • Experience developing platform roadmaps, governance frameworks, architecture standards, and release processes
  • Strong understanding of ServiceNow architecture, administration, security, and lifecycle management
  • Strong leadership, communication, stakeholder management, and vendor management skills

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist, and/or Certified Application Developer
  • ITIL v4 certification
  • HAM Pro and SAM Pro experience
  • Experience leading large-scale ServiceNow platform transformations
  • Experience in a highly regulated industry, such as insurance or financial services
  • Familiarity with Microsoft Azure, AWS, Microsoft 365, endpoint management, infrastructure operations, and enterprise monitoring platforms

This is a full-time position, hybrid (4 days/week onsite) in New York, NY. Candidates must be US Citizens, Green Card holders, or authorized to work on H4 EAD, L2 EAD, or TN visa.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP