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New York, NY 10022, USA
Senior Director, Global Service Delivery
Location: New York, NY (Hybrid, 4 days/week onsite) | Full-time
Overview
Our client is seeking a Senior Director, Global Service Delivery to architect, build, and lead the company's enterprise-wide IT support and service management functions. Partnering with Technology and Business leadership, you'll create and improve support services that promote business continuity and a consistent user experience across all regions, leading global Help Desk operations, infrastructure monitoring, and service management processes while driving standardization, automation, regulatory compliance, and operational excellence in a highly regulated environment.
Responsibilities
Required Qualifications
Preferred Qualifications
This is a full-time position, hybrid (4 days/week onsite) in New York, NY. Candidates must be US Citizens, Green Card holders, or authorized to work on H4 EAD, L2 EAD, or TN visa.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
New York, NY 10022, USA
Senior Director, Global Service Delivery
Location: New York, NY (Hybrid, 4 days/week onsite) | Full-time
Overview
Our client is seeking a Senior Director, Global Service Delivery to architect, build, and lead the company's enterprise-wide IT support and service management functions. Partnering with Technology and Business leadership, you'll create and improve support services that promote business continuity and a consistent user experience across all regions, leading global Help Desk operations, infrastructure monitoring, and service management processes while driving standardization, automation, regulatory compliance, and operational excellence in a highly regulated environment.
Responsibilities
Required Qualifications
Preferred Qualifications
This is a full-time position, hybrid (4 days/week onsite) in New York, NY. Candidates must be US Citizens, Green Card holders, or authorized to work on H4 EAD, L2 EAD, or TN visa.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
