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Oak Brook, IL 60523, USA
Job Description:
Our client is seeking a IT Service Desk & Field Services Manager who will be responsible for leading and overseeing onsite IT Desktop Support Analysts who provide hands-on technology and IT Service Management (ITSM) support across corporate, manufacturing, and warehouse environments. This role ensures reliable, secure, and consistent IT operations across multiple locations by managing daily support activities, incident and request management processes, coordinating travel-based site coverage, and serving as an escalation point for complex technical issues. The position drives adherence to ITSM best practices including incident, problem, change, asset, and service request management while focusing on service delivery performance, user experience, and operational continuity. The role partners closely with central IT teams, plant leadership, and external vendors to align field IT services with business and operational needs.
Position Responsibilities:
Work Environment:
Qualifications and Requirements:
Salary: $90,000 - $115,000 (depends on experience level) + benefits.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
Oak Brook, IL 60523, USA
Job Description:
Our client is seeking a IT Service Desk & Field Services Manager who will be responsible for leading and overseeing onsite IT Desktop Support Analysts who provide hands-on technology and IT Service Management (ITSM) support across corporate, manufacturing, and warehouse environments. This role ensures reliable, secure, and consistent IT operations across multiple locations by managing daily support activities, incident and request management processes, coordinating travel-based site coverage, and serving as an escalation point for complex technical issues. The position drives adherence to ITSM best practices including incident, problem, change, asset, and service request management while focusing on service delivery performance, user experience, and operational continuity. The role partners closely with central IT teams, plant leadership, and external vendors to align field IT services with business and operational needs.
Position Responsibilities:
Work Environment:
Qualifications and Requirements:
Salary: $90,000 - $115,000 (depends on experience level) + benefits.
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.
These AI hiring tools help us:
Please note that:
If you prefer a non-AI interview format, we will gladly provide an alternative.
When applying for certain tech jobs, you may participate in:
We will always explain what to expect in advance so you can prepare with confidence.
Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
At PTP, every candidate has the right to:
Our goal is to ensure you feel respected, informed, and supported throughout your experience.
For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.
We’re committed to a hiring process that is:
Welcome to the future of hiring at Peterson Technology Partners.
We’re excited to learn more about you.
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
