Cloud & IT Staffing Solutions in Chicago, Boston, Dallas
1

Job Details

Clinical IT Resource Manager

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106290
  • Number of Position : 1
  • Priority : High
Location

Los Angeles, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, tnvisa, uscitizen, citizen/permanent-resident, e3
  • Duration : 3 months
  • Location : Remote
Technical Profile
  • Professional Experience : 5 years
  • Primary Skills : Jiva, Clinical Payer Applications, Production Support, Incident Management, ServiceNow, Vendor Coordination
  • Other Skills : Inbound/Outbound Integrations, Escalation Management, Ticket Triage, Stakeholder Management, Executive Communication, On-call Support
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

Clinical IT Resource Manager

Location: Los Angeles, CA (Remote, U.S.-based; California preferred) | Contract

Overview

Our client is seeking a Clinical IT Resource Manager to lead production support and daily operations for clinical payer applications, maintaining application stability and business continuity while major initiatives are underway. Initial coverage is needed through February, with a possible extension (not guaranteed).

Schedule

8:30 a.m. to 5:00 p.m. PST, with an on-call rotation.

Responsibilities

  • Lead production support and daily operations for clinical payer applications, including Jiva and its inbound/outbound integrations.
  • Manage ticket triage, incidents, and escalations.
  • Coordinate with vendors, including vendor-required upgrades and changes.
  • Partner with business leaders and the Business Capability Director to prioritize issues and assess cross-team impacts.
  • Maintain application stability and business continuity.

Required Qualifications

  • 5+ years of senior-level experience supporting clinical applications in a payer environment; provider-only experience does not qualify.
  • Production support leadership, incident management, and vendor coordination experience.
  • Jiva experience, including support of inbound/outbound integrations.
  • ServiceNow experience.
  • Strong communication skills and executive presence.
  • Ability to support Pacific working hours and participate in on-call coverage.

Preferred Qualifications

  • California or nearby location preferred.
  • Strong clinical payer application support experience may be considered in place of Jiva, subject to approval.

Pay rate: $50/hr. This is a 3 months contract position, Remote in Los Angeles, CA. Candidates must be Green Card holders, US Citizens, Citizens/Permanent Residents, or hold H1B, H4 EAD, L2 EAD, OPT, TN Visa, or E3 work authorization.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Clinical IT Resource Manager

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106290
  • Number of Position : 1
  • Priority : High
Location

Los Angeles, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, tnvisa, uscitizen, citizen/permanent-resident, e3
  • Duration : 3 months
  • Location : Remote
Technical Profile
  • Professional Experience : 5 years
  • Primary Skills : Jiva, Clinical Payer Applications, Production Support, Incident Management, ServiceNow, Vendor Coordination
  • Other Skills : Inbound/Outbound Integrations, Escalation Management, Ticket Triage, Stakeholder Management, Executive Communication, On-call Support
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

Clinical IT Resource Manager

Location: Los Angeles, CA (Remote, U.S.-based; California preferred) | Contract

Overview

Our client is seeking a Clinical IT Resource Manager to lead production support and daily operations for clinical payer applications, maintaining application stability and business continuity while major initiatives are underway. Initial coverage is needed through February, with a possible extension (not guaranteed).

Schedule

8:30 a.m. to 5:00 p.m. PST, with an on-call rotation.

Responsibilities

  • Lead production support and daily operations for clinical payer applications, including Jiva and its inbound/outbound integrations.
  • Manage ticket triage, incidents, and escalations.
  • Coordinate with vendors, including vendor-required upgrades and changes.
  • Partner with business leaders and the Business Capability Director to prioritize issues and assess cross-team impacts.
  • Maintain application stability and business continuity.

Required Qualifications

  • 5+ years of senior-level experience supporting clinical applications in a payer environment; provider-only experience does not qualify.
  • Production support leadership, incident management, and vendor coordination experience.
  • Jiva experience, including support of inbound/outbound integrations.
  • ServiceNow experience.
  • Strong communication skills and executive presence.
  • Ability to support Pacific working hours and participate in on-call coverage.

Preferred Qualifications

  • California or nearby location preferred.
  • Strong clinical payer application support experience may be considered in place of Jiva, subject to approval.

Pay rate: $50/hr. This is a 3 months contract position, Remote in Los Angeles, CA. Candidates must be Green Card holders, US Citizens, Citizens/Permanent Residents, or hold H1B, H4 EAD, L2 EAD, OPT, TN Visa, or E3 work authorization.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent): −

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP