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Job Details

Service Coordinator

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106184
  • Number of Position : 1
  • Priority : High
Location

West Sacramento, CA 95605, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, uscitizen
  • Duration : 6 months+
  • Location : Onsite
Technical Profile
  • Professional Experience : 1-3 years
  • Primary Skills : Repair Coordination, Compliance Coordination, Service Management
  • Additional Notes : contract

Contact

Anant N Awatare

Anant N Awatare

anant@ptechpartners.com Anant Nagawatare on LinkedIn

Job Description:

Our client is seeking an Service Coordinator to join their team. You will be responsible for coordinating elevator repair and compliance projects from preliminary order through completion and billing. The role reviews orders, coordinates technicians and vendors, manages permits and state compliance requirements, communicates with customers, tracks project progress, and ensures timely completion of work. Strong organizational, customer service, communication, and Microsoft Office skills are required; prior elevator industry experience and database/system knowledge are preferred.

Responsibilities:

Responsible for prescreening and reviewing preliminary orders to identify and resolve any issues that could impact scheduling. Works proactively to remove barriers that may delay project timelines. Serves as a central liaison between account managers, branch teams, and sales staff to ensure all required procedures are followed and workflow deadlines are consistently met.

Essential Job Functions:

  • Generates proposals for code compliance and state work.
  • Coordinates work with branch service superintendent, repair manager and service technician.
  • Communicates with customers on the items to be completed by customer and what items the Company will complete.
  • Processes all preliminary orders as they are sent. Ensures mechanics have copies of preliminary orders; sends letters and proposals (if needed) to the customer.
  • Keeps records of the progress of the work to be completed.
  • Sends letters of compliance to the State and to the customer when the Company’s portion of the work is completed. Files when completed.
  • Researches and responds to all inquiries regarding permits, preliminary orders and testing.
  • Works with Regional repair coordinators; provides completed booking packages.
  • Pulls permits and schedules vendors (drilling, cab, phones, etc).
  • Follows up with customer prior to billing to verify work completed, billing address, etc.
  • Performs other duties as assigned.

Qualifications:

  • Three to six months related experience and/or training.
  • Previous elevator experience, preferred.
  • System database knowledge, preferred.
  • Strong customer service experience and abilities are required.
  • Effective verbal and written communication skills are required.
  • Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) is required.
  • Must be organized and detail-oriented to manage multiple tasks.

Salary/Rate: $20-$22/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.  

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Service Coordinator

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 106184
  • Number of Position : 1
  • Priority : High
Location

West Sacramento, CA 95605, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, uscitizen
  • Duration : 6 months+
  • Location : Onsite
Technical Profile
  • Professional Experience : 1-3 years
  • Primary Skills : Repair Coordination, Compliance Coordination, Service Management
  • Additional Notes : contract

Contact

Anant N Awatare

Anant N Awatare

anant@ptechpartners.com Anant Nagawatare on LinkedIn

Job Description:

Our client is seeking an Service Coordinator to join their team. You will be responsible for coordinating elevator repair and compliance projects from preliminary order through completion and billing. The role reviews orders, coordinates technicians and vendors, manages permits and state compliance requirements, communicates with customers, tracks project progress, and ensures timely completion of work. Strong organizational, customer service, communication, and Microsoft Office skills are required; prior elevator industry experience and database/system knowledge are preferred.

Responsibilities:

Responsible for prescreening and reviewing preliminary orders to identify and resolve any issues that could impact scheduling. Works proactively to remove barriers that may delay project timelines. Serves as a central liaison between account managers, branch teams, and sales staff to ensure all required procedures are followed and workflow deadlines are consistently met.

Essential Job Functions:

  • Generates proposals for code compliance and state work.
  • Coordinates work with branch service superintendent, repair manager and service technician.
  • Communicates with customers on the items to be completed by customer and what items the Company will complete.
  • Processes all preliminary orders as they are sent. Ensures mechanics have copies of preliminary orders; sends letters and proposals (if needed) to the customer.
  • Keeps records of the progress of the work to be completed.
  • Sends letters of compliance to the State and to the customer when the Company’s portion of the work is completed. Files when completed.
  • Researches and responds to all inquiries regarding permits, preliminary orders and testing.
  • Works with Regional repair coordinators; provides completed booking packages.
  • Pulls permits and schedules vendors (drilling, cab, phones, etc).
  • Follows up with customer prior to billing to verify work completed, billing address, etc.
  • Performs other duties as assigned.

Qualifications:

  • Three to six months related experience and/or training.
  • Previous elevator experience, preferred.
  • System database knowledge, preferred.
  • Strong customer service experience and abilities are required.
  • Effective verbal and written communication skills are required.
  • Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) is required.
  • Must be organized and detail-oriented to manage multiple tasks.

Salary/Rate: $20-$22/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.  

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP