Job Description:

Our client is seeking a highly organized and detail-oriented Project Specialist to support the implementation of Property Management Systems (PMS) and Central Reservation Systems (CRS) across the Inclusive Collection portfolio. This role is critical to ensure successful system deployments by coordinating project timelines, preparing and validating hotel configuration data, delivering training, and supporting data migration efforts.

The ideal candidate thrives in a fast-paced, global environment and collaborates effectively with cross-functional teams, hotel leadership, and external vendors. This role requires a balance of technical aptitude, hospitality operations knowledge, and strong communication skills to drive seamless system adoption across properties.

Position Responsibilities:

• Partner with corporate and regional stakeholders to align on transition timelines, milestones, and dependencies.
• Develop, manage, and communicate detailed project plans and deployment schedules.
• Coordinate closely with hotel leadership to ensure readiness for system implementation and adherence to timelines.
• Support change management efforts by guiding stakeholders through system transitions and best practices.
• Collect, review, and validate hotel configuration data in alignment with standards and system requirements.
• Support the build and deployment of Opera Cloud and CRS environments. 
• Assist with data migration activities to ensure accuracy and completeness.
• Serve as a key liaison between hotels, internal teams, and external vendors throughout the project lifecycle.
• Participate in regular project meetings to track progress, address risks, and resolve issues.
• Act as an escalation point for system-related questions or challenges during and post-implementation.
• Identify opportunities to improve processes, training, and deployment efficiency.
• Contribute to knowledge sharing and best practices across the implementation team.

Experience And Qualifications:

• Minimum of 2+ years of hotel operations experience, with exposure to multiple functional areas preferred
• Hands-on experience with, including Opera Cloud, CRS, and Sales & Revenue platforms
• Experience working across multiple hotels, brands, or geographic regions
• Proven ability to manage multiple priorities and projects simultaneously
• Strong organizational, communication, and stakeholder management skills

Preferred Skills:

• Fluency in English and Spanish (spoken and written)
• Experience in system implementations or change management initiatives
• Strong technical aptitude and comfort working with hospitality technology platforms

Education:

• College degree or equivalent work experience with a major hotel management company

Salary/Rate: $20-$25/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.