Job Description:

Our client is seeking a highly organized Service Coordinator to review, analyze, process, and document parts requests with speed and accuracy. In this high-volume role, you will manage purchase orders, research complex parts (including obsolete and foreign materials), resolve order discrepancies, and provide exceptional support to internal and external customers while leading special projects as assigned.

Responsibilities:

• Process Purchase Orders: Receive and process customer POs accurately and according to company standards.
• Parts Research: Research all parts inquiries, including replacement, foreign, obsolete, and inactive parts, as well as external vendor material.
• Returns & Credits: Process returned goods paperwork and issue credits/debits as needed.
• Quoting & Delivery: Supply accurate and timely quotes to customers, ensuring the precise part is delivered per request and company standards.
• Order Resolution: Identify and resolve order discrepancies promptly.
• Customer Inquiry Management: Resolve customer questions via phone or email while handling a high volume of calls and performing other tasks simultaneously.
• Technical Drawings: Read, interpret, and comprehend technical drawings and specifications.
• Project Leadership: Lead special projects and perform other duties as assigned.
• Documentation: Maintain accurate documentation of all parts requests and transactions.

Experience:

• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years elevator technical experience is a plus
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

Salary/Rate: $20-$25/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.