Job Description:

Are you energized by helping organizations unlock the full potential of Microsoft Copilot and generative AI? As the Firm’s Collaboration and Productivity Engineer II, you will serve as the in-house expert for Microsoft Copilot and the broader Microsoft 365 (M365) collaboration ecosystem. Embedded within the Firm’s Information Technology (IT) department, you will partner with IT leadership, attorneys, staff, Information Security, and Compliance to build secure, high-impact AI solutions that enhance productivity while upholding rigorous governance standards.

In this role, you will lead the integration, configuration, and ongoing management of Copilot across the Firm, develop custom AI “agents” using Copilot Studio, and identify opportunities to streamline administrative and legal workflows. Your work will directly support the Firm’s ability to innovate responsibly, ensuring that leading-edge tools operate securely within a highly regulated environment.

This hybrid position requires at least three days per week in office.

• Implement and manage Copilot solutions by deploying, configuring, and maintaining Microsoft 365 Copilot and custom agents across departments; oversee tenant settings, licensing, and integrations with the Firm’s M365 environment.
• Develop custom AI agents using Microsoft Copilot Studio to support Firm-specific workflows, ensuring proper data sources, permissions, and security boundaries across SharePoint, Teams, and other repositories.
• Enhance productivity in administrative and legal workflows by partnering with attorneys and staff to identify high-value AI use cases—such as email summarization, document comparison, meeting preparation, research support, and report generation.
• Deliver operational support and advanced troubleshooting for Copilot, Teams, SharePoint Online, OneDrive, and related collaboration tools while serving as a Tier-2/3 escalation point; support system performance, incident response, and scheduled weekend maintenance windows; participate in the 24x7 on-call rotation for Priority-1 escalations.
• Strengthen governance and compliance by working with Security Governance and Risk Management to enforce Firm policies within Copilot Guardrails and M365; implement Microsoft Purview solutions including Data Loss Prevention (DLP), retention, eDiscovery, and ethical walls
• Create documentation and training resources such as SOPs, knowledge articles, and user guides; lead training sessions to promote effective use of Copilot, Copilot Studio, and M365 collaboration tools.
• Collaborate across IT and vendor teams (Infrastructure, Applications, Security, Training, Knowledge/Intranet, Microsoft, Intapp) to coordinate system changes, integrations, and incident resolution.

What You’ll Bring:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• Experience: Minimum of 3+ years administering Microsoft 365 in a mid- to large-scale enterprise, including at least one year focused specifically on Microsoft Copilot.
• Microsoft 365 administration expertise with hands-on support of SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive for Business.
• AI and Copilot integration skills including deployment and management of Microsoft 365 Copilot and Copilot Studio (or comparable AI platforms) with a clear understanding of enterprise AI capabilities and constraints.
• Security and compliance proficiency with M365 governance tools such as Microsoft Purview, Data Loss Prevention, retention policies, and eDiscovery, including experience applying controls to meet regulatory or client confidentiality requirements.
• Scripting and automation capability in PowerShell, plus experience with Power Automate or Power Apps to streamline administrative workflows.
• Strong troubleshooting ability with a record of resolving complex M365 collaboration and AI-related issues efficiently.
• Clear communication and collaboration skills to work effectively with end users, technical teams, and vendors.
• Leadership and initiative demonstrating ownership of projects, proactive problem-solving, and the ability to drive technology improvements independently.
• Adaptability and continuous learning as you stay current with emerging M365 and legal technology trends.
• Industry knowledge (preferred) including experience in law firms or other highly regulated professional environments.

Salary/Rate: $143,000 - $155,000 (depends on experience level).  

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.