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Job Details

L1 & L3 Service Desk Analyst

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 105750
  • Number of Position : 2
  • Priority : High
Location

Bogota, 110221, OT

Employment Type
  • Work Authorization Status : citizen/permanent-resident

    Duration : 12 months +

    Location : Hybrid-4 Days/Week

Technical Profile
  • Position Title : L1 & L3 Service Desk Analyst
  • Professional Experience : 1-5
  • Primary Skills : Citrix, Customer Service, Troubleshooting, Active Directory, Installation, Networking
  • Additional Notes : contract

Job Description:

Our client is seeking for an Level 1 and Leve 3 Service Desk Analyst. Under the general direction of the Service Desk Manger, the Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.    

Responsibilities:

  • Monitor and respond quickly to incoming requests related to IT issues, giving support directly, via phone, and/or from the ServiceDesk application and assisting in problem resolution. 
  • Creates new network accounts and readying the system/account for new employees and de-provisions accounts as needed. 
  • Acts as the primary contact for end user requests and troubleshooting, including MS Windows, Office 365, Telephones, Printers, and general support.  Some advanced troubleshooting may be required under the direction of the Help Desk Manager and/or Infrastructure Engineers. 
  • Install, configure, and upgrade PC Software. Deploys/builds new laptops and end user devices and prepares for use. Assist with onboarding of new users.  
  • Plans and undertakes equipment maintenance and repairing.   
  • Installs and configures computer hardware, software, applications, networks, printers, and contact center equipment. 
  • Monitors and maintains updated hardware inventory. 
  • Sets up accounts, activates and/or deactivates users/licenses, updates employee’s information and other basic tasks required for Active Directory and phone system. 
  • Monitors and aids Citrix environment and Office software applications. 
  • Understands and adheres to legal/compliance standards included in corporate policies and accepts ownership for accomplishing existing tasks that fulfill legal/compliance requirements. Reports compliance violations when identified. 

Required Skills:

  • Customer service and communication skills 
  • Trouble shooting skills 
  • Team-oriented attitude 
  • Citrix and Office software applications knowledge 
  • Up-to-date knowledge of hardware and software 
  • Installation and troubleshooting of MS Windows Desktop, Printers, and PC/Laptops  
  • Strong problem-solving skills  
  • General networking/PC knowledge and troubleshooting 
  • Active Directory user administration  
  • English desirable 

Salary/Rate: $12-$16/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

L1 & L3 Service Desk Analyst

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 105750
  • Number of Position : 2
  • Priority : High
Location

Bogota, 110221, OT

Employment Type
  • Work Authorization Status : citizen/permanent-resident

    Duration : 12 months +

    Location : Hybrid-4 Days/Week

Technical Profile
  • Position Title : L1 & L3 Service Desk Analyst
  • Professional Experience : 1-5
  • Primary Skills : Citrix, Customer Service, Troubleshooting, Active Directory, Installation, Networking
  • Additional Notes : contract

Job Description:

Our client is seeking for an Level 1 and Leve 3 Service Desk Analyst. Under the general direction of the Service Desk Manger, the Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.    

Responsibilities:

  • Monitor and respond quickly to incoming requests related to IT issues, giving support directly, via phone, and/or from the ServiceDesk application and assisting in problem resolution. 
  • Creates new network accounts and readying the system/account for new employees and de-provisions accounts as needed. 
  • Acts as the primary contact for end user requests and troubleshooting, including MS Windows, Office 365, Telephones, Printers, and general support.  Some advanced troubleshooting may be required under the direction of the Help Desk Manager and/or Infrastructure Engineers. 
  • Install, configure, and upgrade PC Software. Deploys/builds new laptops and end user devices and prepares for use. Assist with onboarding of new users.  
  • Plans and undertakes equipment maintenance and repairing.   
  • Installs and configures computer hardware, software, applications, networks, printers, and contact center equipment. 
  • Monitors and maintains updated hardware inventory. 
  • Sets up accounts, activates and/or deactivates users/licenses, updates employee’s information and other basic tasks required for Active Directory and phone system. 
  • Monitors and aids Citrix environment and Office software applications. 
  • Understands and adheres to legal/compliance standards included in corporate policies and accepts ownership for accomplishing existing tasks that fulfill legal/compliance requirements. Reports compliance violations when identified. 

Required Skills:

  • Customer service and communication skills 
  • Trouble shooting skills 
  • Team-oriented attitude 
  • Citrix and Office software applications knowledge 
  • Up-to-date knowledge of hardware and software 
  • Installation and troubleshooting of MS Windows Desktop, Printers, and PC/Laptops  
  • Strong problem-solving skills  
  • General networking/PC knowledge and troubleshooting 
  • Active Directory user administration  
  • English desirable 

Salary/Rate: $12-$16/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP