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Job Details

Help Desk Support Technician - Menomonee Falls

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 105791
  • Number of Position : 1
  • Priority : High
Location

Menomonee Falls, WI 53051, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, uscitizen

    Duration : 12 months +

    Location : Onsite

Technical Profile
  • Position Title : Help Desk Support Technician - Menomonee Falls
  • Professional Experience : 1-3
  • Primary Skills : Troubleshooting, Customer Service, Configuration & Maintenance
  • Other Skills : System setup, End-User Support, Hardware Support, Software Support, Networking
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

Job Description:

Location: Menomonee Falls, WI

Hours: Monday - Friday 8am - 5pm 3 days a week and 10am - 7:00pm 2 days a week 

Our client is looking for an Help Desk Support Technician. The IT Support Technician provides basic to intermediate technical support to US Foods clients by identifying, troubleshooting, escalating, and resolving information technology issues. This role supports end users with desktop, laptop, software, hardware, and basic networking issues while ensuring systems are properly installed, configured, and maintained to support business operations.

Key Responsibilities:

  • Identify, manage, escalate, and resolve technical issues in a timely and professional manner
  • Provide basic and intermediate technical support to US Foods clients
  • Troubleshoot application issues and perform basic diagnosis of desktop and laptop software problems
  • Install, configure, and maintain software, print drivers, utilities, and related applications on workstations and within computer networks
  • Troubleshoot a wide range of IT issues, including software, hardware, and networking
  • Monitor installed systems to identify potential problems and take corrective action as needed
  • Ensure issues are properly documented and escalated according to established support processes
  • Deliver consistent, customer-focused technical support while meeting service level expectations

Required Skills and Qualifications:

  • Basic to intermediate knowledge of desktop and laptop operating systems
  • Experience troubleshooting software, hardware, and basic networking issues
  • Familiarity with installing and configuring software applications and print drivers
  • Ability to diagnose technical issues and apply appropriate resolutions
  • Strong customer service and communication skills
  • Ability to manage multiple issues and prioritize workload effectively

Requirements: 

  • 1 - 3 years of related work experience, or an equivalent combination of education and experience in an IT environment. 
  • 1 - 3 years of customer service experience. 
  • 1 - 3 years technical experience a plus. 
  • Experience supporting enterprise users and client-facing environments
  • May require collaboration with other IT teams for escalations and issue resolution
  • Excellent communication skills. 
  • The ability to work in a team environment and commit to a flexible work schedule. 
  • Previous experience troubleshooting desktop, printer and notebook issues. 
  • Very strong user and support of MSOffice suite

Salary/Rate: $22-$24/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Help Desk Support Technician - Menomonee Falls

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 105791
  • Number of Position : 1
  • Priority : High
Location

Menomonee Falls, WI 53051, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, uscitizen

    Duration : 12 months +

    Location : Onsite

Technical Profile
  • Position Title : Help Desk Support Technician - Menomonee Falls
  • Professional Experience : 1-3
  • Primary Skills : Troubleshooting, Customer Service, Configuration & Maintenance
  • Other Skills : System setup, End-User Support, Hardware Support, Software Support, Networking
  • Additional Notes : contract

Contact

Arpit Shah

Arpit Shah

arpit@ptechpartners.com

Job Description:

Location: Menomonee Falls, WI

Hours: Monday - Friday 8am - 5pm 3 days a week and 10am - 7:00pm 2 days a week 

Our client is looking for an Help Desk Support Technician. The IT Support Technician provides basic to intermediate technical support to US Foods clients by identifying, troubleshooting, escalating, and resolving information technology issues. This role supports end users with desktop, laptop, software, hardware, and basic networking issues while ensuring systems are properly installed, configured, and maintained to support business operations.

Key Responsibilities:

  • Identify, manage, escalate, and resolve technical issues in a timely and professional manner
  • Provide basic and intermediate technical support to US Foods clients
  • Troubleshoot application issues and perform basic diagnosis of desktop and laptop software problems
  • Install, configure, and maintain software, print drivers, utilities, and related applications on workstations and within computer networks
  • Troubleshoot a wide range of IT issues, including software, hardware, and networking
  • Monitor installed systems to identify potential problems and take corrective action as needed
  • Ensure issues are properly documented and escalated according to established support processes
  • Deliver consistent, customer-focused technical support while meeting service level expectations

Required Skills and Qualifications:

  • Basic to intermediate knowledge of desktop and laptop operating systems
  • Experience troubleshooting software, hardware, and basic networking issues
  • Familiarity with installing and configuring software applications and print drivers
  • Ability to diagnose technical issues and apply appropriate resolutions
  • Strong customer service and communication skills
  • Ability to manage multiple issues and prioritize workload effectively

Requirements: 

  • 1 - 3 years of related work experience, or an equivalent combination of education and experience in an IT environment. 
  • 1 - 3 years of customer service experience. 
  • 1 - 3 years technical experience a plus. 
  • Experience supporting enterprise users and client-facing environments
  • May require collaboration with other IT teams for escalations and issue resolution
  • Excellent communication skills. 
  • The ability to work in a team environment and commit to a flexible work schedule. 
  • Previous experience troubleshooting desktop, printer and notebook issues. 
  • Very strong user and support of MSOffice suite

Salary/Rate: $22-$24/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP