Job Description:

We are seeking a hands-on As the IT Associate, you will work to maintain and improve the technical systems, ensure all employees have the technology they need to complete their work, and that information is safe. 

Work You’ll Do:

• Offer exceptional technical support to internal users and troubleshoot problems 
• Provide white-glove support for executive leadership 
• Partner with HR and Accounting to provide a positive onboarding experience for new employees 
• Review systems and software and assess functionality and efficiency of systems 
• Research and implement new systems and software 
• Implement and support security measures, monitor security certificates and company compliance of requirements 
• Maintain and manage the Office technology needs 
• Document IT processes and procedures 
• Perform on and off boarding of employees 
• Provide metrics on assigned areas of responsibility 
• Help establish departmental budget and anticipate costs for IT related items 
• Work with outside vendors to support IT requirements 
• Own mobile device management for the firm including provisioning, decommissioning, inventory and management of laptops and phones for employees, as well as conference room management.  
• Maintain IT asset inventory accurately and help in audits to ensure compliance with policies and procedures 
• Interface with global IT team for problem resolution 
• Other duties as assigned  

Requirements:

• Bachelor’s degree in Information Technology or a related field  
• 0-4 years of experience working in corporate IT environments  
• Ability to understand business requirements, goals, and objectives and translate them into technology solutions  
• Ability to complete tasks and projects with minimal supervision  
• Ability to prioritize support tickets and ensure timely resolution  
• Ability to quickly learn and adapt to new technologies that support business needs  
• Experience applying information technology solutions to solve business problems  
• Knowledge of Microsoft O365, Windows, Linux, and Mac operating systems  
• Experience supporting Zoom, Microsoft Teams, and other conferencing technologies  
• Experience managing mobile devices  
• Strong customer service and conflict resolution skills  
• Proficiency with Intune device management and/or enterprise RMM tools  
• Self motivated, goal oriented, and action oriented with strong problem solving skills 
• Ability to manage deadlines and perform effectively in a fast growing environment  
• Willingness to engage in direct client interaction, including travel to client location 
• Applicants must be based in Chicago, IL, and flexible to work from our Chicago office as needed  
• Must be legally authorized to work in the United States without the need for employer sponsorship 

Preferred Requirements:

• Entry level IT certifications such as CompTIA A+, ITIL, or ITCA 
• Experience with automated systems for laptop configuration, zero touch provisioning, and implementation 
• Administrative experience with cloud computing environments 
• Healthcare and/or consulting industry experience 

Salary: $50,000 - $65,000 (based on experience) + benefits.  

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.