Cloud & IT Staffing Solutions in Chicago, Boston, Dallas
1

Job Details

Hospitality Operations Specialist

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 105889
  • Number of Position : 1
  • Priority : High
Location

Chicago, IL 60606, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, uscitizen
  • Duration : 6 months+
  • Location : Onsite
Technical Profile
  • Professional Experience : 1-3 years
  • Primary Skills : Transient Sales, Hospitality, Coordinator, Customer Service
  • Additional Notes : contract

Job Description:

Our client is seeking a Hospitality Operations Specialist to provide day-to-day operational support for the small to medium sized business travel program and assist with the transition and ongoing support of the new platform. This role will support account management workflows, escalation handling, data validation, system maintenance, and operational reporting. The contractor will also serve as backup support for critical program processes and help ensure operational continuity during platform migration and post-launch stabilization activities.

Position Responsibilities:

  • Provide operational support for the small to medium sized business travel program and new platform rollout, including account onboarding, migration validation, application review support, and inbound request management
  • Collaborate with cross-functional teams, including sales, hotels, operations, loyalty, and digital product teams, to support program initiatives and issue resolution
  • Support account lifecycle management, including administrator updates, company profile maintenance, account troubleshooting, and post-launch application approvals/rejections
  • Assist with data compilation, cleansing, reconciliation, and validation efforts related to account migration to the new platform
  • Support operational reporting, account monitoring, account reactivation initiatives, and SOP documentation to improve program performance, scalability, and process consistency
  • Serve as a primary point of contact for hotel and field seller inquiries, helping triage issues and coordinate timely follow-up actions

Experience And Qualifications:

  • Background in hospitality, hotel sales, travel industry operations, or customer support preferred
  • Hotel transient sales experience strongly preferred
  • Minimum 1–3 years of experience in hospitality operations, account support, customer service, or related operational roles
  • Strong customer service orientation with the ability to independently manage escalations and operational requests
  • Experience working within hospitality systems such as Opera, Envision, CRM, PMS, or related platforms preferred
  • Proficiency in Microsoft Excel, including data organization, reconciliation, and basic reporting functions
  • Strong attention to detail with a focus on data accuracy and process consistency
  • Ability to manage multiple priorities in a fast-paced, cross-functional environment
  • Strong interpersonal, written, and verbal communication skills
  • Highly organized, self-motivated, and able to ramp quickly with minimal oversight
  • Proven problem-solving and analytical skill

Preferred Skills:

  • Experience collaborating with digital product teams or supporting system implementations
  • Exposure to digital launches, platform migrations, or project management activities a plus
  • Familiarity with business travel programs, account management workflows, or hospitality distribution systems preferred

Education:

  • Bachelor’s Degree preferred but not required. Degree in Hotel Management, Hospitality, Business, Communications, or a related field preferred.

Salary/Rate: $20-$25/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Hospitality Operations Specialist

Current job openings at Peterson Technology Partners
Current job openings at Peterson Technology Partners
Details
  • Req No : 105889
  • Number of Position : 1
  • Priority : High
Location

Chicago, IL 60606, USA

Employment Type
  • Work Authorization Status : greencard, h1b, h4ead, l2ead, opt, uscitizen
  • Duration : 6 months+
  • Location : Onsite
Technical Profile
  • Professional Experience : 1-3 years
  • Primary Skills : Transient Sales, Hospitality, Coordinator, Customer Service
  • Additional Notes : contract

Job Description:

Our client is seeking a Hospitality Operations Specialist to provide day-to-day operational support for the small to medium sized business travel program and assist with the transition and ongoing support of the new platform. This role will support account management workflows, escalation handling, data validation, system maintenance, and operational reporting. The contractor will also serve as backup support for critical program processes and help ensure operational continuity during platform migration and post-launch stabilization activities.

Position Responsibilities:

  • Provide operational support for the small to medium sized business travel program and new platform rollout, including account onboarding, migration validation, application review support, and inbound request management
  • Collaborate with cross-functional teams, including sales, hotels, operations, loyalty, and digital product teams, to support program initiatives and issue resolution
  • Support account lifecycle management, including administrator updates, company profile maintenance, account troubleshooting, and post-launch application approvals/rejections
  • Assist with data compilation, cleansing, reconciliation, and validation efforts related to account migration to the new platform
  • Support operational reporting, account monitoring, account reactivation initiatives, and SOP documentation to improve program performance, scalability, and process consistency
  • Serve as a primary point of contact for hotel and field seller inquiries, helping triage issues and coordinate timely follow-up actions

Experience And Qualifications:

  • Background in hospitality, hotel sales, travel industry operations, or customer support preferred
  • Hotel transient sales experience strongly preferred
  • Minimum 1–3 years of experience in hospitality operations, account support, customer service, or related operational roles
  • Strong customer service orientation with the ability to independently manage escalations and operational requests
  • Experience working within hospitality systems such as Opera, Envision, CRM, PMS, or related platforms preferred
  • Proficiency in Microsoft Excel, including data organization, reconciliation, and basic reporting functions
  • Strong attention to detail with a focus on data accuracy and process consistency
  • Ability to manage multiple priorities in a fast-paced, cross-functional environment
  • Strong interpersonal, written, and verbal communication skills
  • Highly organized, self-motivated, and able to ramp quickly with minimal oversight
  • Proven problem-solving and analytical skill

Preferred Skills:

  • Experience collaborating with digital product teams or supporting system implementations
  • Exposure to digital launches, platform migrations, or project management activities a plus
  • Familiarity with business travel programs, account management workflows, or hospitality distribution systems preferred

Education:

  • Bachelor’s Degree preferred but not required. Degree in Hotel Management, Hospitality, Business, Communications, or a related field preferred.

Salary/Rate: $20-$25/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About Us

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

  • Helping every client make the best hiring decisions possible
  • Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi – Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

  • Conduct recorded video interviews
  • Transcribe interviews
  • Summarize candidate responses
  • Generate job-related insights
  • Streamline communication and scheduling

Please note that:

  • The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
  • The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

  • A technical interview
  • A coding challenge
  • A case study
  • A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection: +

Every candidate’s profile—including interviews, conversations, and assessments—is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate: +

At PTP, every candidate has the right to:

  • Request a non-AI interview path
  • Ask how your data is being used
  • Request access to transcripts or interview recordings
  • Request deletion of your AI-recorded interview
  • Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment: +

For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients.

We’re committed to a hiring process that is:

  • Transparent
  • Compliant
  • Equitable
  • Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We’re excited to learn more about you.

Equal Employment Opportunity: +

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

IT Staffing Firm - PTP