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Gaslighting, authentic, polarization, surreal, feminism, justice. What do these all have in common? They’re recent words of the year from Merriam-Webster. And for 2025, that word is “slop.” “We like to think that we are a mirror for people,” Merriam-Webster President Greg Barlow told the Associated Press, about their practice of choosing a word to represent each year. The pick reflects terms which have risen fast in […]
For more than a decade, enterprises have invested heavily in conversation intelligence platforms. And there’s been return on this investment, too. Across industries, AI is being used effectively to capture conversations, transcribe them, summarize, score, and visualize what’s needed, often in flashy dashboards. Vendors include CallMiner, Cresta, Five9, Invoca, Medallia, NiCE, Observe AI, Verint, and others, and they’ve built powerful systems to serve this market. They address the goal of helping leaders understand what’s happened across interactionsin […]
If you’re running a Next.js application or any application that uses React Server Components in production, you really want to patch it. Now. Even if you just patched two weeks ago. It’s roundup time again, and this time out we’re covering the major cybersecurity news and events since our last roundup ran in mid-October. Today we’re leading with the React woes, which can enable remote […]
Back in 1997, a man named Steve Haase was an insurance broker and senior vice president at the firm Hamilton Dorsey Alston Co. He’d had the notion of creating insurance to protect companies who had data stolen from servers (called Internet Security Liability, or ISL) but was really struggling to make it a reality. The year before, Amazon was founded, […]
PTP Key Takeaways: AI is rapidly changing UI/UX, with AI building and using interfaces and creating new approaches. Agentic experience design (AX) means also considering agentic users from a design perspective. Most accessibility practices for humans also improve agent effectiveness. Effective AX can also improve agent transparency, guidance, and oversight. AI is here to stay. Amid debates about the limitations of scaling LLMs, the capacities of agents, and how best to verify and improve AI results, there’s little […]
14-10-2024
14-10-2024
14-10-2024
CATEGORIES
14-10-2024
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14-10-2024
14-10-2024
