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Congratulations to the New York Knicks, who in June won their first NBA title since 1973. Just one week later, the ShinyHunters group published a trove of data stolen from their home arena, Madison Square Garden. Some 45GB of files were dropped, containing millions of records that reportedly include personal customer information and references to players and coaches. But the Knicks and their […]
What’s a better all-in-one option for your business: AI or SaaS? AI’s had a big impact on SaaS businesses—like wiping out a trillion dollars in stock value in one week. But it’s a trick question, since neither does it all. SaaS is a delivery model—it’s software. AI is more like capability. Software uses it, or embeds it, or it can orchestrate interactions and workflows. We use “AI” sometimes for the whole thing, but Claude […]
ATLANTA, GA, June 23, 2026—Peterson Technology Partners (PTP) today announces the addition of David Sergile as Director of AI Solutions and Strategy. This is the latest move by the global technical recruiting and consulting firm as it continues investing in its AI leadership and reach. As the company’s new Director of AI Solutions and Strategy, Sergile’s focus is on turning AI strategy […]
Voice AI is changing the way customer service gets done. With the adoption of AI surging in customer service overall (85% of service organizations), use of AI agents in customer service alone has grown 1.7x from 2025 to 2026 (to 66% of companies, per new Salesforce research). And voice AI customer support platforms have helped […]
What skills are “untrainable”? It depends on whether we’re talking about people or AI. Both may be relevant here, but my focus is on what people can uniquely do—and do uniquely—as opposed to AI systems. Our most recent AI news roundup opens with this question: if companies are all using Claude, for example, what’s the competitive difference between them? Of course, it’s how they’re using it, and for what. And maybe just as […]
14-10-2024
14-10-2024
14-10-2024
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14-10-2024
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