CATEGORIES
Voice AI is changing the way customer service gets done. With the adoption of AI surging in customer service overall (85% of service organizations), use of AI agents in customer service alone has grown 1.7x from 2025 to 2026 (to 66% of companies, per new Salesforce research). And voice AI customer support platforms have helped […]
What skills are “untrainable”? It depends on whether we’re talking about people or AI. Both may be relevant here, but my focus is on what people can uniquely do—and do uniquely—as opposed to AI systems. Our most recent AI news roundup opens with this question: if companies are all using Claude, for example, what’s the competitive difference between them? Of course, it’s how they’re using it, and for what. And maybe just as […]
The term “AI-washing” isn’t new. It may have been coined by the AI Now Institute at NYU back in 2019. As far back as 2020, Gartner reported 35% of survey respondents already admitting they were exaggerating their use of AI in marketing materials. AI capabilities have exploded, as we’ve covered steadily in our AI roundups (our last edition noted frontier models have already hit the median task horizon predicted by superforecasters for […]
Contract hiring is critical for companies that need specialized technology talent. It’s also a way to move fast, and/or hire with great flexibility. And as companies keep investing in the cloud, cybersecurity, AI, software development, and digital transformation in its myriad forms, the demand for skilled contract professionals only goes up. The top IT staffing companies can provide this […]
It’s nearly summertime and we kick off our May 2026 AI news roundup with this: If everyone’s using the same AI, how do you get a competitive advantage? This question keeps popping up in various ways as companies push to effectively reimagine workflows with AI. One of the most common answers: It’s the humans, and how we’re kept involved. For its part, AI capability continues to improve faster […]
14-10-2024
14-10-2024
14-10-2024
CATEGORIES
14-10-2024
WHAT’S NEW? Stories without the spin CATEGORIES Artificial Intelligence71 Career Advice22 CyberSecurity17 Data Science12 Digital Transformation02 From our CEO71 IT Trends24 Job Search34 Proffessional Development66
14-10-2024
14-10-2024
